Refunds

Who provides this

The MEP Automate website and desktop software are provided by Hussein Ragab, a chartered mechanical engineer based in Dubai, United Arab Emirates ("we", "us"). Questions: support@mepautomate.com.

14 days from your first payment

Every new subscription — monthly or annual, founding or list price — can be refunded in full within 14 days of its first payment, no questions asked. Write to support@mepautomate.com from the email used at checkout. The 7-day trial costs nothing: cancel during the trial and you are never charged.

After 14 days

After 14 days we refund the unused part of the current period only if a release stops you using the software and we cannot fix it in a reasonable time. Renewal payments are not refunded except as described here.

Cancellation

Cancel any time from the Paddle customer portal or by writing to support@mepautomate.com. Access continues to the end of the already-paid period. No further charges. Session files you created stay on your machine.

How refunds are processed

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds are processed by Paddle.com as Merchant of Record.

A licence file issued for a refunded period is void. After a refund, that file no longer unlocks the Windows suite.